In this role, you’ll collaborate with teammates to propel projects forward and leverage your superb communication skills to craft and rally people behind a strategic vision. You will lead research to understand users’ functional and emotional needs and find patterns and insights that unlock meaningful opportunities to solve real problems. After identifying opportunities, you will work to find creative ways to translate ideas to reality, balancing desirability, feasibility, viability, and operability. You enjoy a new challenge and are comfortable with the ambiguity of not knowing the outcome (the magic ingredient in what we do). You are a confident project manager and comfortable working through complex client dynamics. You are also excited to help mentor team members and grow your discipline within a small but quickly growing studio. You are excited to work with us, and we will be thrilled to have you.
-Collaborate with strategists, designers, developers, and client teams to learn, design, and lead the development of strategies based on human insights.
-Lead projects or work streams within projects with guidance and support.
-Lead customer, employee, and user research, including qualitative and quantitative methodologies.
-Mentor, manage, and coach less experienced team members.
-Plan and moderate client meetings and workshops
-Translate insights into tangible expressions that go beyond fixing pain points to redefine user experiences
-Consistently produce thoughtful frameworks that distill complex learning down to actionable insights and understanding
-Stay current on best practices, business, cultural, and research trends-Represent Other Tomorrows during the sales process
-Collaborate on multiple, concurrent, and complex projects at various phases in their lifecycle.
-Respond quickly to shifting priorities to help ensure compelling work
-Identify and share new opportunities for adding value to deliverables
-Work with designers and team leads in a spirit of continuous learning
-Ensure strategic intent and user-centricity are translated into final execution, balancing timelines, budgets, viability, feasibility, and operability with desirability
-Reinforce Other Tomorrow’s culture, ethics, and values internally and externally
-Be willing and excited to flex in a variety of directions, project types, and phases as Other Tomorrows continues to grow
-7-10+ years of design strategy experience, including at least 2-3 years leading projects, teams, or client work in an agency or consultancy setting
-Deep understanding of and experience leading qualitative and quantitative research methodologies
-Business strategy and modeling skills are an added qualification but not required
-Experience working on challenges that span multiple channels (customer experience, employee experience, digital, physical, service)
-Case studies of compelling work that demonstrate the capacity to translate user insights into an actionable strategic direction, then work with teams to bring that vision to reality
-Strong attention to detail, writing skills, and command of the nuances of the English language
-Excellent communication and presentation skills with the ability to present independently to clients and larger audiences
-Ability to deliver on multiple concurrent and shifting priorities
-Currently residing in or willing to relocate to the Boston area to work in person 2-3 days per week (Other Tomorrows is a hybrid remote/in-person studio)
-Authorized to work in the United States
-Ability and desire to travel for research and client meetings #aba
Other Tomorrows utilizes clear salary bands and tiers based on experience, expectations, and responsibilities. We strive to be transparent about these bands to avoid bias during hiring and promotions. The team will happily explain more about these tiers and associated expectations during the interview process.
Please note: Salary ranges below reflect base salary. Total compensation includes base salary, profit sharing tied to studio performance, SIMPLE IRA match, health and wellness benefits, etc.
This role is for a level 4 or level 5 practitioner. Director level candidates will also be considered.
Level Four: Lead Design Strategist
Base Salary Band: $115,000–$135,000
Level Five: Associate Director, Design Strategy
Base Salary Band: $135,000–$150,000
Other Tomorrows provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and criminal history (consistent with legal requirements). If you have a need that we can accommodate during the application process, please don’t hesitate to reach out to jobs@othertomorrows.com.
Follow the link below to apply for this role. As part of the application, we’d love to hear a bit about yourself, your dream project, and how you’d see yourself contributing to Other Tomorrows. Please include your CV/resume and case studies of your relevant work (website link or PDF). Applications without case studies will not be considered for this role. Case studies can be blinded for confidentiality.
